Zoho CRM Integration

Features

PhoneBridge telephony integration
Automatic call logging to Zoho Activities
Contact lookup on inbound calls
Click-to-call from Zoho contacts and leads
Call disposition sync
Works with Zoho CRM and Zoho Desk

How to Connect

Connect your Zoho account

Click Connect below to authorize DIDfarm with your Zoho organization via OAuth.

Configure PhoneBridge

DIDfarm will be registered as a telephony provider in Zoho PhoneBridge automatically.

Set up call logging rules

Choose which call types to log and configure default activity fields.

Test integration

Make a test call and verify the activity appears in Zoho CRM.

Requirements

Zoho CRM Professional or Enterprise
Zoho admin access for OAuth authorization
At least one active DIDfarm SIP trunk
DIDfarm numbers with active call routing

API Integration

This integration connects via OAuth. No SIP trunk configuration needed.

Auth Method

oauth

Type

API / Webhook

Post-Setup Checklist

OAuth connection shows Connected in DIDfarm portal
Test call creates an Activity in Zoho CRM
Contact lookup matches correctly

Zoho CRM + Cliqtel: Use Cases

Click-to-call from Zoho CRM

Turn any phone number in Zoho CRM into a clickable call button. Cliqtel originates the call through your SIP phone and logs it automatically to the contact record.

Inbound screen pop

When a customer calls your Cliqtel number, their Zoho CRM record opens automatically for your agents — no lookup, no delay.

Automatic call logging

Every call is logged back to Zoho CRM with call direction, duration, outcome, and recording URL (if enabled). No manual data entry.

Zoho CRM Integration — FAQ

How do I connect Cliqtel to Zoho CRM?

Click Connect on this page, authorize Cliqtel in Zoho CRM via OAuth, and pick which users should have calling enabled. Setup takes under 5 minutes.

Does Cliqtel work with my version of Zoho CRM?

Cliqtel supports all current and recent versions of Zoho CRM. Check the supported versions list above or contact support if you're running an older release.

How much does it cost to use Cliqtel with Zoho CRM?

Cliqtel has no setup fees, no monthly platform fees, and no channel limits. You pay only for the DID numbers you rent (from EUR 1.49/mo) and the minutes you use. See our pricing page for details.

Can I use my existing phone numbers?

Yes. Cliqtel supports porting for most countries. Contact support with your existing numbers and we'll check portability and timelines (typically 5-10 business days).

Will call events automatically log to Zoho CRM?

Yes. Every inbound and outbound call is logged as a Call/Task/Activity in Zoho CRM with duration, direction, and outcome. Recordings (if enabled) are linked to the record automatically.

Zoho CRM