Talkdesk Integration

Features

BYOC integration with Talkdesk
Global inbound numbers for contact center
TLS transport
Manage numbers from DIDfarm portal

How to Connect

Create a DIDfarm SIP trunk

Click Connect below to create a trunk for Talkdesk.

Configure BYOC in Talkdesk

Add your DIDfarm trunk details in Talkdesk Admin under Connections > BYOC.

Assign numbers

Map your DIDfarm numbers to Talkdesk flows and agents.

Test inbound calls

Call your DIDfarm number to verify it routes correctly to your Talkdesk contact center.

Requirements

Talkdesk account with BYOC enabled
Talkdesk admin access
At least one DIDfarm number

Trunk Configuration

When you connect, a SIP trunk is created with these optimized defaults:

transport

tls

codec preference

ulaw,alaw

nat mode

off

auth type

credentials

max channels

20

Post-Setup Checklist

BYOC trunk active in Talkdesk admin
Inbound call reaches Talkdesk agent
Call recording and reporting working

Talkdesk + Cliqtel: Use Cases

Provision numbers for Talkdesk

Order DID numbers in bulk and assign them to your Talkdesk contact center. Set up campaigns in hours, not weeks.

Regional compliance

Meet local regulatory requirements for outbound calling by sourcing verified DIDs from Cliqtel. Full document workflow handled through our portal.

Talkdesk Integration — FAQ

How do I connect Cliqtel to Talkdesk?

Create a SIP trunk in your Cliqtel portal, copy the credentials, and paste them into Talkdesk's SIP provider settings. A full step-by-step guide is in the setup steps above.

Does Cliqtel work with my version of Talkdesk?

Cliqtel supports all current and recent versions of Talkdesk. Check the supported versions list above or contact support if you're running an older release.

How much does it cost to use Cliqtel with Talkdesk?

Cliqtel has no setup fees, no monthly platform fees, and no channel limits. You pay only for the DID numbers you rent (from EUR 1.49/mo) and the minutes you use. See our pricing page for details.

Can I use my existing phone numbers?

Yes. Cliqtel supports porting for most countries. Contact support with your existing numbers and we'll check portability and timelines (typically 5-10 business days).

Does Talkdesk need any special firewall configuration?

Open UDP 5060 (SIP) and UDP 10000-20000 (RTP) outbound to sip.cliqtel.com. Most PBX systems handle this automatically if you're not behind a strict NAT.

Talkdesk